‘I Can’t Pay My Bills!’: Golden 1 Credit Union Upgrade Leaves Members Struggling To Access Accounts

SACRAMENTO (CBS13) — Eight days aft Golden 1 Credit Union’s online banking update, a Sacramento spectator says he’s struggling to entree his relationship to wage his bills.

“It conscionable seems to maine that an enactment that big, affecting that benignant of alteration that affects that galore members, should person been a small much prepared for this,” Robert Stresak said.

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 His bills are owed present and he’s acrophobic an old-fashioned cheque won’t get determination successful time.

The recognition national posted tutorials connected its website to assistance radical entree their accounts.

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We asked what happened.

Golden 1 didn’t accidental what happened but said, successful part, “…we are alert of Golden 1 Credit Union members who person experienced method issues and we are moving with them straight to reply questions and supply support”, which it is present doing with Robert.

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The recognition national besides said, “…the large bulk of Golden 1 Credit Union members experienced a seamless modulation to our caller system…”

Kurtis Ming